E‑Commerce Fulfillment & Customer Service Specialist

Michaels; Lake Forest (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels is hiring store team members for the LA-FOOTHILL RANCH, CA location to deliver friendly customer service and help shoppers find what they need. You will ensure a fast checkout experience and handle cash accurately, while supporting stocking and store recovery to keep the floor in-stock and well-merchandised.

Role includes assisting customers with rewards enrollments, participating in omni-channel processes, and following SOPs.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift/move items.
• Willingness to learn store systems and policies.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote Rewards program and Private Label Credit Card enrollments.

Skills

Retail experience

Customer service

Cash handling

Job description

Michaels is hiring store team members for the LA-FOOTHILL RANCH, CA location to deliver friendly customer service and help shoppers find what they need. You will ensure a fast checkout experience and handle cash accurately, while supporting stocking and store recovery to keep the floor in-stock and well-merchandised.

Role includes assisting customers with rewards enrollments, participating in omni-channel processes, and following SOPs.