Retail Customer Experience Associate

Michaels; Los Angeles (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

Michaels LA-Encino is seeking a team member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, and maintaining store recovery standards to support our Brand Promises.

Retail or customer service experience is preferred; hours include nights, weekends and early mornings. The role covers in-store and omnichannel tasks such as Buy Online Pickup In Store and Ship From Store while ensuring safety,

Qualifications

• Retail or customer service experience preferred.
• Public retail store setting with customer focus and fast checkout expectations.
• Must be able to work nights, weekends and early mornings.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout experience and cash handling to standards.
• Engage customers on rewards programs and enrollments; educate VOC surveys.
• Assist with Omni channel processes (BOPIS & SFS) and store operations.
• Unloading trucks, stocking, planograms, and merchandise recovery.

Skills

Retail experience

Customer service

Job description

Michaels LA-Encino is seeking a team member to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, and maintaining store recovery standards to support our Brand Promises.

Retail or customer service experience is preferred; hours include nights, weekends and early mornings. The role covers in-store and omnichannel tasks such as Buy Online Pickup In Store and Ship From Store while ensuring safety,