Customer Experience & Merchandising Associate

Michaels; Palmdale (CA); Sur place; USD 24 000 - 28 000; Plein temps

Résumé du poste

Michaels in Palmdale, CA is seeking store team members to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining in-stock shelves to support the store's Brand Promises.

The role involves engaging customers with rewards programs, assisting with Omni-channel services like BOPIS and SFS, and following SOPs while staying positive and professional.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift heavy boxes as needed.

Responsabilités

• Help customers locate products and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote and enroll customers in Rewards program and Private Label Credit Cards.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) duties.
• Maintain merchandise in-stock condition and complete returns/go back procedures.
• Support in-store shrink and safety programs; adhere to SOPs and company policies.
• Interact positively and professionally, serving as a role model for other team members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Connaissances

Customer service

Cash handling

Retail experience

BOPIS/SFS

Formation

Description du poste

Michaels in Palmdale, CA is seeking store team members to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and maintaining in-stock shelves to support the store's Brand Promises.

The role involves engaging customers with rewards programs, assisting with Omni-channel services like BOPIS and SFS, and following SOPs while staying positive and professional.