Retail Frontline Experience Lead

The TJX Companies, Inc.; Green Bay (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Job summary

The TJX Companies, Inc. is seeking a frontline associate supervisor in Green Bay, WI to promote a highly satisfied customer experience and build high-performing teams across store operations.

You will train associates, manage register activity, and help ensure policy compliance while supporting loss prevention and merchandising standards. Flexible scheduling including evenings and weekends is required; strong interpersonal and customer service skills are essential for success in this role.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains cash controls including change fund
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures

Skills

Interpersonal skills

Customer service

Team leadership

Cash handling

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a frontline associate supervisor in Green Bay, WI to promote a highly satisfied customer experience and build high-performing teams across store operations.

You will train associates, manage register activity, and help ensure policy compliance while supporting loss prevention and merchandising standards. Flexible scheduling including evenings and weekends is required; strong interpersonal and customer service skills are essential for success in this role.