Front End Leader: Elevate Customer Experience

The TJX Companies, Inc.; Town of Brookfield (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Health insurance

HSA

Paid holidays/vacation

Life insurance

Job summary

The TJX Companies, Inc. in Brookfield, WI is seeking a front-end supervisor to promote an excellent customer experience across our Brookfield store. You will lead an Associates team, ensure courteous service, and support loyalty programs while maintaining a clean, organized environment.

You will model integrity, train associates, manage POS coverage, and collaborate with management to meet labor and safety policies. Flexible schedule includes nights and weekends.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Trains and mentors Associates on front end principles.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

merchandising techniques

multi-tasking

communication skills

organizational skills

team player

train others

leadership experience

Job description

The TJX Companies, Inc. in Brookfield, WI is seeking a front-end supervisor to promote an excellent customer experience across our Brookfield store. You will lead an Associates team, ensure courteous service, and support loyalty programs while maintaining a clean, organized environment.

You will model integrity, train associates, manage POS coverage, and collaborate with management to meet labor and safety policies. Flexible schedule includes nights and weekends.