Retail Customer Experience Leader

TJX Companies, Inc; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision insurance

Employee assistance program (EAP)

Paid holidays/vacation/sick leave

Job summary

TJX Companies, Inc. in Madison, WI is hiring for a front‑of‑store leadership role focused on delivering an excellent customer experience. You will supervise Associates, promote loyalty programs, train staff, and maintain a clean, organized store.

This role requires flexibility for nights and weekends, strong merchandising knowledge, multitasking ability, and solid communication. You will work with management to address customer concerns and support store goals in a fast‑paced, inclusive

Qualifications

• Strong merchandising knowledge and customer service focus.
• Ability to multitask and adapt to changing priorities.
• Excellent communication and teamwork skills.
• Experience training and mentoring front‑end staff.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Strong communication skills

Organizational skills

Team player

Train others

Flexible schedule

Job description

TJX Companies, Inc. in Madison, WI is hiring for a front‑of‑store leadership role focused on delivering an excellent customer experience. You will supervise Associates, promote loyalty programs, train staff, and maintain a clean, organized store.

This role requires flexibility for nights and weekends, strong merchandising knowledge, multitasking ability, and solid communication. You will work with management to address customer concerns and support store goals in a fast‑paced, inclusive