Retail Customer Experience Supervisor

The TJX Companies, Inc.; Town of Brookfield (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Health and wellness benefits

Discounts on cell phones

Job summary

TJ Maxx in Brookfield, WI is seeking a front-end supervisor to ensure an outstanding customer experience and smooth store operations. You will lead Associates, coach on loyalty programs, and coordinate POS coverage while upholding policies and safety.

Applicants should have retail and leadership experience, strong communication, and the ability to train others. A flexible schedule and weekend availability are valued as part of a dynamic TJX team.

Qualifications

• Retail experience and leadership capability.
• Capable of multitasking in a fast-paced store.
• Strong communication and organizational skills with attention to detail.
• Ability to train other associates effectively.
• Merchandising knowledge and customer service focus.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-end operations and manage POS coverage and breaks.
• Coach Associates on front-end principles and service standards.
• Ensure adherence to labor laws, policies, and procedures.
• Address customer concerns promptly and maintain store organization.
• Promote safety and shrink-reduction initiatives.
• Collaborate with Management on training needs and store priorities.

Skills

Retail experience

Leadership experience

Merchandising

Multi-tasking

Communication

Organizational skills

Training others

Customer service

Job description

TJ Maxx in Brookfield, WI is seeking a front-end supervisor to ensure an outstanding customer experience and smooth store operations. You will lead Associates, coach on loyalty programs, and coordinate POS coverage while upholding policies and safety.

Applicants should have retail and leadership experience, strong communication, and the ability to train others. A flexible schedule and weekend availability are valued as part of a dynamic TJX team.