Retail Frontline Experience Lead

The TJX Companies, Inc.; Clarksville (TN); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays/vacation

Employee assistance program

Job summary

HomeGoods in Clarksville, TN, part of The TJX Companies, invites you to join a dynamic team focused on delivering a highly-satisfied customer experience. You’ll help train associates, supervise frontline operations, and promote loyalty through programs while upholding company policies and cash controls.

The role involves flexible scheduling, teamwork, and adapting to store needs across areas of the shop floor.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.

Skills

Interpersonal skills

Customer service

Teamwork

Flexibility

Cash handling

Education

High School diploma or equivalent

Job description

HomeGoods in Clarksville, TN, part of The TJX Companies, invites you to join a dynamic team focused on delivering a highly-satisfied customer experience. You’ll help train associates, supervise frontline operations, and promote loyalty through programs while upholding company policies and cash controls.

The role involves flexible scheduling, teamwork, and adapting to store needs across areas of the shop floor.