Retail Frontline Engagement & Training Coordinator

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Cell phone discounts

Credit union

Referral bonuses

Life insurance

Health benefits

Job summary

The TJX Companies, Inc. in Castle Rock, CO is hiring for a frontline leadership role. You will oversee front-line staff, promote a highly-satisfied customer experience, train Associates, and ensure smooth register operations and loss-prevention compliance.

The position requires flexibility for evenings and weekends, strong interpersonal and customer service skills, and the ability to manage cash and supervise teams. Competitive benefits accompany this role.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly-Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Team player

Interpersonal skills

Customer service

Cash handling

Train & lead

Discretion

Retail supervisor experience

Physical strength

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in Castle Rock, CO is hiring for a frontline leadership role. You will oversee front-line staff, promote a highly-satisfied customer experience, train Associates, and ensure smooth register operations and loss-prevention compliance.

The position requires flexibility for evenings and weekends, strong interpersonal and customer service skills, and the ability to manage cash and supervise teams. Competitive benefits accompany this role.