Retail Front End Team Lead - Drive Service & Growth

Ollie; Springfield (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operations in Springfield, VT and lead a sales team to deliver a superior customer experience. You will oversee entrances, exterior standards, and associate productivity while ensuring payroll budgeting and reporting align with store goals.

Responsibilities include hiring and developing Associates, pricing updates, supporting donation programs, and leading safety meetings.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Payroll budgeting

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Front End Team Leader to guide the front-end operations in Springfield, VT and lead a sales team to deliver a superior customer experience. You will oversee entrances, exterior standards, and associate productivity while ensuring payroll budgeting and reporting align with store goals.

Responsibilities include hiring and developing Associates, pricing updates, supporting donation programs, and leading safety meetings.