Retail Front End Team Leader | Customer Experience & Growth

Ollie; Plymouth (MA); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401K with generous company match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Plymouth, MA store is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on a great customer experience.

You will manage payroll budgets, assist with store banking, shrink reduction, and related reporting to meet financial goals. This role requires hiring, training, and scheduling staff while supporting pricing updates and merchandising execution.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Education

High school diploma

Job description

Ollie’s Plymouth, MA store is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on a great customer experience.

You will manage payroll budgets, assist with store banking, shrink reduction, and related reporting to meet financial goals. This role requires hiring, training, and scheduling staff while supporting pricing updates and merchandising execution.