Front End Team Lead: Elevate Customer Experience & Ops

Ollie; Villa Heights (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits after 90 days

401K with immediate vesting matching

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Martinsville store is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering an excellent customer experience.

You will manage daily tasks, drive associate productivity, and uphold service standards while coordinating payroll, expenses, and reporting to achieve store goals. A high school diploma and 1–2 years of supervisory experience in retail are required.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Martinsville store is seeking a Retail Front End Team Leader to oversee the front-end operations and lead a sales team focused on delivering an excellent customer experience.

You will manage daily tasks, drive associate productivity, and uphold service standards while coordinating payroll, expenses, and reporting to achieve store goals. A high school diploma and 1–2 years of supervisory experience in retail are required.