Front End Leader: Shape Customer Experience & Growth

Ollie's Bargain Outlet; Springfield (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401K with company match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Springfield, VT is seeking a Retail Front End Team Leader to oversee store front-end operations and lead a proactive sales team. This role emphasizes customer service excellence, asset protection, and staff development in a fast-paced retail environment.

The position requires a high school diploma and 1–2 years of supervisory experience with a mid- to large-size retailer, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Springfield, VT is seeking a Retail Front End Team Leader to oversee store front-end operations and lead a proactive sales team. This role emphasizes customer service excellence, asset protection, and staff development in a fast-paced retail environment.

The position requires a high school diploma and 1–2 years of supervisory experience with a mid- to large-size retailer, with flexibility to work evenings, weekends, and holidays.