Retail Front End Team Leader — Drive Customer Experience

Ollie; Hannibal (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

RX coverage

401K with company match

Associate discount

Voluntary benefits

Job summary

Ollie’s is hiring for a new Hannibal, MO store to lead the front-end team and ensure an exceptional customer experience. The Retail Front End Team Leader will build a passionate sales team and oversee associate development, service standards, and store maintenance.

Responsibilities include managing payroll budgets, engaging with donation programs, leading safety meetings, staffing, merchandising support, and opening/closing duties. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Payroll management

Education

High school diploma or equivalent

Job description

Ollie’s is hiring for a new Hannibal, MO store to lead the front-end team and ensure an exceptional customer experience. The Retail Front End Team Leader will build a passionate sales team and oversee associate development, service standards, and store maintenance.

Responsibilities include managing payroll budgets, engaging with donation programs, leading safety meetings, staffing, merchandising support, and opening/closing duties. Equal opportunity employer.