Retail Front End Supervisor — Flexible Hours & Growth

Burlington; East Walpole (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

15-30% associate discount

Medical, dental, and vision coverage

Employee Assistance Program

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team in Massachusetts.

You will supervise front-end operations, train and coach associates, and drive sales while maintaining safety and top-notch customer service standards. You’ll work with store management to build strong teams, manage daily workflows, and participate in hiring and onboarding of new staff.

Qualifications

• At least 1 year of supervisory experience in an off-price, big box, or specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Skills

Supervisory experience

Interpersonal skills

Customer service

Leadership

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team in Massachusetts.

You will supervise front-end operations, train and coach associates, and drive sales while maintaining safety and top-notch customer service standards. You’ll work with store management to build strong teams, manage daily workflows, and participate in hiring and onboarding of new staff.