Front End Supervisor: Lead Store Ops & Customer Service

Hunter Super Techs - TurnPoint; Raynham (MA); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Growth opportunities

Associate discount

Medical, Dental, Vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Massachusetts is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to join the store leadership team. You will work closely with Store Management across Merchandising, Customer Service, Operations, and Human Resources.

This role emphasizes team building, coaching direct reports, and delivering exceptional service to Burlington customers. Growth opportunities, competitive pay, and a comprehensive benefits package are offered.

Qualifications

• At least 1 year of supervisory experience within a retail environment.
• Strong interpersonal and customer service skills.
• Ability to work full-time including nights, weekends and holidays.
• Ability to move/handle/lift store merchandise up to 40 lbs.
• Ability to stand and walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety and adhere to company guidelines.
• Cultivate a diverse culture based on teamwork.
• Resolve issues and supervise front-end operations to provide exceptional service.
• Reinforce Asset Protection strategies to reduce shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning.
• Drive community relations through programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Customer service

Team leadership

Flexible schedule

Job description

Burlington Stores in Massachusetts is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to join the store leadership team. You will work closely with Store Management across Merchandising, Customer Service, Operations, and Human Resources.

This role emphasizes team building, coaching direct reports, and delivering exceptional service to Burlington customers. Growth opportunities, competitive pay, and a comprehensive benefits package are offered.