Retail Front End Supervisor - Lead & Develop Frontline Team

Paradox.ai by Workday - ATS; Bel Air (MD); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores in Bel Air, MD is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources.

As a Manager on Duty, you will supervise all front-end functions, coach direct reports, promote safety, and foster teamwork. The role includes recruiting support, workload planning, and community outreach.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure exceptional customer service
• Reinforce Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Skills

Supervisory experience

Interpersonal skills

Customer service

Job description

Burlington Stores in Bel Air, MD is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources.

As a Manager on Duty, you will supervise all front-end functions, coach direct reports, promote safety, and foster teamwork. The role includes recruiting support, workload planning, and community outreach.