Retail Front End Supervisor — Lead, Coach & Drive Results

Burlington; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount 15-30%

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

EAP

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor in Buffalo, NY to lead front-end teams and drive customer satisfaction. As a Manager on Duty, you will oversee store operations, coach associates, and ensure safety and efficiency across departments.

The role requires supervisory experience in retail, strong interpersonal skills, and flexibility to work nights, weekends, and holidays. Competitive benefits and growth opportunities are offered.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty retail.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Ability to move/lift store merchandise weighing 40 lbs or more.

Responsibilities

• Supervise all store functions as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety and adhere to company guidelines for customers and associates.
• Cultivate a diverse culture based on teamwork and collaboration.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Engage in community relations programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Flexibility

Customer service

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor in Buffalo, NY to lead front-end teams and drive customer satisfaction. As a Manager on Duty, you will oversee store operations, coach associates, and ensure safety and efficiency across departments.

The role requires supervisory experience in retail, strong interpersonal skills, and flexibility to work nights, weekends, and holidays. Competitive benefits and growth opportunities are offered.