Retail Front End Manager | Training & Customer Ops

Blain's Farm & Fleet (Blain Supply, Inc.); Town of Grafton (WI); On-site; USD 15,153 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short & Long Term Disability

Life Insurance

Identity Theft Protection

Pet Insurance

401(K) with company match

Associate discount on name brands

Advanced Leadership Training

Paid holidays and birthday off

Internal recognition programs

Job summary

Blain’s Farm & Fleet, a family-owned retailer, is seeking a store operations support role focused on supervision, training and customer service enhancements at the front end. You will provide policy training, respond to customer issues, and help develop front-end procedures.

The position emphasizes in-store training for openings and workforce systems, with adherence to Loss Prevention and safety policies, and collaboration across departments. Evening and weekend availability is required.

Qualifications

• Three to five years of retail experience.
• Strong communication, both verbal and written.
• Ability to work with confidential information.
• Able to work evenings when needed and at least every other weekend.
• Able to pass pre-employment background checks.

Responsibilities

• Provide policy and procedure support and training for front-end store operations.
• Respond to customer service complaints regarding front-end store operations.
• Develop and maintain procedure and policy documentation for front-end store operations.
• Provide in-store front-end training and support for new store openings.
• Provide in-store training for workforce management systems.
• Assist Accounting and Payroll with store issues as needed.
• Train all cashier functions including, customer service, Best and Sales etc.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures.
• Assist with intra and inter-department projects and responsibilities as assigned.
• Attend Grand Opening events and assist as appropriate.
• Provide store support for workforce management systems.

Skills

Retail experience

Strong communication

Background checks clearance

Evenings & weekends availability

Job description

Blain’s Farm & Fleet, a family-owned retailer, is seeking a store operations support role focused on supervision, training and customer service enhancements at the front end. You will provide policy training, respond to customer issues, and help develop front-end procedures.

The position emphasizes in-store training for openings and workforce systems, with adherence to Loss Prevention and safety policies, and collaboration across departments. Evening and weekend availability is required.