Retail Front End Leader: Growth & Customer Service

Burlington Stores; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores in Rochester is hiring a Full-Time Customer Service Supervisor (or Selling Floor Supervisor) to join the store leadership team. You will supervise store functions, coach staff, and ensure exceptional customer service while partnering with management on Merchandising, Operations, and HR.

This on-site role requires at least 1 year supervisory experience in off-price or big-box environments, strong interpersonal skills, and the ability to work nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/lift store merchandise weighing 40 lbs. or more, and stand/walk for extended periods

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure exceptional customer service
• Reinforce Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Skills

Supervisory experience

Customer service

Interpersonal skills

Training and coaching

Job description

Burlington Stores in Rochester is hiring a Full-Time Customer Service Supervisor (or Selling Floor Supervisor) to join the store leadership team. You will supervise store functions, coach staff, and ensure exceptional customer service while partnering with management on Merchandising, Operations, and HR.

This on-site role requires at least 1 year supervisory experience in off-price or big-box environments, strong interpersonal skills, and the ability to work nights, weekends, and holidays.