Retail Front-End Leader: Customer Experience & Training

The TJX Companies, Inc.; Bozeman (MT); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays/vacation/sick

Scholarship program

Referral bonuses

Job summary

The TJX Companies, Inc. is looking for a front-end supervisor at our Bozeman, MT location to lead Associates, deliver excellent customer service, and promote loyalty programs.

You will oversee front-end operations, train team members, assign registers, and ensure compliance with policies while maintaining a positive store environment. Flexible schedule including nights and weekends; prior retail and leadership experience is required.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Strong communication

Merchandising

Multitasking

Attention to detail

Team player

Leadership training

Tools

POS systems

Job description

The TJX Companies, Inc. is looking for a front-end supervisor at our Bozeman, MT location to lead Associates, deliver excellent customer service, and promote loyalty programs.

You will oversee front-end operations, train team members, assign registers, and ensure compliance with policies while maintaining a positive store environment. Flexible schedule including nights and weekends; prior retail and leadership experience is required.