Retail Front-End Lead: Customer Experience & Training

The TJX Companies, Inc.; Springfield (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care benefits

Job summary

Marshalls at The TJX Companies, Inc. is seeking an associate to promote an excellent customer experience and lead a team on the selling floor in Springfield, IL. You will model outstanding service, train Associates, and support POS operations while ensuring a clean, welcoming store.

The role requires flexibility to work nights and weekends, strong merchandising sense, and the ability to multi-task with attention to detail. Join a Fortune 100 company known for growth and development opportunities.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes credit and loyalty programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Team player

Training others

Tools

POS system

Job description

Marshalls at The TJX Companies, Inc. is seeking an associate to promote an excellent customer experience and lead a team on the selling floor in Springfield, IL. You will model outstanding service, train Associates, and support POS operations while ensuring a clean, welcoming store.

The role requires flexibility to work nights and weekends, strong merchandising sense, and the ability to multi-task with attention to detail. Join a Fortune 100 company known for growth and development opportunities.