Retail Front End Team Lead – Customer Experience

The TJX Companies, Inc.; Springfield (OH); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in Springfield, OH is seeking a front-end leader to supervise Associates at Marshalls Store 1009. You will ensure exceptional customer service, promote loyalty programs, and model best practices on the sales floor.

You will train team members, manage POS coverage, and maintain safety and store standards in a dynamic retail setting with a flexible schedule including nights and weekends.

Qualifications

• Strong merchandising techniques and front-end knowledge.
• Ability to multitask in a fast-paced retail environment.
• Strong communication and organizational skills with attention to detail.
• Experience training others and leading a team.

Responsibilities

• Oversees front-of-store operations and customer service to ensure a positive experience.
• Assigns registers, coordinates breaks, and supports POS coverage.
• Trains and coaches Associates on front-end procedures and loyalty programs.
• Addresses customer concerns promptly and maintains store safety and compliance.

Skills

Merchandising

Multitasking

Communication

Team leadership

Job description

The TJX Companies, Inc. in Springfield, OH is seeking a front-end leader to supervise Associates at Marshalls Store 1009. You will ensure exceptional customer service, promote loyalty programs, and model best practices on the sales floor.

You will train team members, manage POS coverage, and maintain safety and store standards in a dynamic retail setting with a flexible schedule including nights and weekends.