Retail Front End Lead: Customer Experience & Training

The TJX Companies, Inc.; Kalispell (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a store leadership role at TJ Maxx in Kalispell, MT to oversee front-of-store operations and drive a positive customer experience. You will lead Associates, ensure efficient POS coverage, and promote loyalty programs.

Qualifications include experience in retail with leadership exposure, strong merchandising knowledge, and excellent communication and organizational skills. The position requires flexibility for nights and weekends and adherence to store policies.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately with management and Associates when setting priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Flexible schedule

Merchandising skills

Multi-tasking

Communication skills

Adaptability

Team player

Training others

Retail leadership experience

Job description

The TJX Companies, Inc. is seeking a store leadership role at TJ Maxx in Kalispell, MT to oversee front-of-store operations and drive a positive customer experience. You will lead Associates, ensure efficient POS coverage, and promote loyalty programs.

Qualifications include experience in retail with leadership exposure, strong merchandising knowledge, and excellent communication and organizational skills. The position requires flexibility for nights and weekends and adherence to store policies.