Retail Frontline Lead & Customer Experience Coach

The TJX Companies, Inc.; Kalispell (MT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is hiring at the Sierra store in Kalispell, MT to lead frontline customer service and support teams across registers and floor operations. You will train Associates, enforce policies, and promote a highly-satisfied shopper experience in a dynamic retail environment.

Ideal candidates are strong communicators with cash-handling experience, and able to work evenings and weekends as part of a collaborative store team.

Qualifications

• Customer service skills and ability to promote a positive shopper experience.
• Experience in leading or mentoring frontline Associates is preferred.
• Ability to handle cash and operate a register with accuracy.

Responsibilities

• Promotes a highly-satisfied customer experience and drives loyalty.
• Trains and mentors Associates on policies, procedures and frontline execution.
• Maintains cash controls and coordinates breaks to ensure coverage.
• Monitors frontline equipment and supports merchandising standards.

Skills

Customer service

Team leadership

Cash handling

Communication

Education

High School diploma

Tools

Cash register

Job description

The TJX Companies, Inc. is hiring at the Sierra store in Kalispell, MT to lead frontline customer service and support teams across registers and floor operations. You will train Associates, enforce policies, and promote a highly-satisfied shopper experience in a dynamic retail environment.

Ideal candidates are strong communicators with cash-handling experience, and able to work evenings and weekends as part of a collaborative store team.