Front-End Operations Lead - Cash & Service

Jetro Restaurant Depot; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer

Paid Time Off (PTO)

Six (6) Paid Company Holidays

Tuition Reimbursement Program

Additional Voluntary Supplementalbenef

Competitive and Comprehensive Benefits

Eligibility-based benefits terms

Job summary

Jetro Restaurant Depot is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance. You will ensure accurate transaction processing, maintain company standards, and support efficient front-end procedures to back store operations and customer satisfaction.

The role requires experience in front-end, retail, or customer service settings, with a focus on accuracy, teamwork, and problem-solving skills.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling procedures and transaction accuracy.
• Experience leading or managing a team in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to manage multiple priorities effectively.
• Basic proficiency in Microsoft Excel or similar tools.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Skills

Front-end operations

Cash handling procedures

Team leadership

Problem-solving

Organizational skills

Multitasking

Excel or similar tools

Tools

Microsoft Excel

Job description

Jetro Restaurant Depot is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance. You will ensure accurate transaction processing, maintain company standards, and support efficient front-end procedures to back store operations and customer satisfaction.

The role requires experience in front-end, retail, or customer service settings, with a focus on accuracy, teamwork, and problem-solving skills.