Retail Front-End Customer Experience Lead

The TJX Companies, Inc.; Monticello (MN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. operates Marshalls in Monticello, MN, offering an opportunity to advance in a dynamic, customer-focused retail environment.

As a store leader, you will promote a positive customer experience, mentor Associates, and ensure smooth front-end operations, including loyalty programs and POS coverage. Ideal candidates bring strong communication, the ability to train others, and a track record in retail leadership.

Qualifications

• Strong communication, organizational skills, and attention to detail.
• Ability to multi-task and work in a fast-paced retail environment.
• Experience leading and training Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience and engagement with loyalty programs.
• Lead by example with courteous service and store cleanliness.
• Assign registers, support POS coverage, and coordinate breaks for Associates.
• Address customer concerns promptly and maintain positive customer interactions.
• Ensure tasks align with store plan and communicate priorities to the team.
• Partner with management on training needs to improve effectiveness.

Skills

Strong communication

Organizational skills

Multi-tasking

Team player

Train others

Leadership experience

Job description

The TJX Companies, Inc. operates Marshalls in Monticello, MN, offering an opportunity to advance in a dynamic, customer-focused retail environment.

As a store leader, you will promote a positive customer experience, mentor Associates, and ensure smooth front-end operations, including loyalty programs and POS coverage. Ideal candidates bring strong communication, the ability to train others, and a track record in retail leadership.