Retail Framing Lead: Drive Sales & Style Solutions

Michaels; Commack (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is seeking a Store Lead to guide a team of framers and drive custom framing sales at the Commack store. You will coach sales behaviors, manage workloads with the Store Manager, and ensure high-quality framing solutions for customers.

Responsibilities include managing SOP adherence, inventory, safety, and customer service while acting as Manager on Duty and supporting talent development. Weekend/nights shifts may apply.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Skills

Basic computer skills

Job description

Michaels is seeking a Store Lead to guide a team of framers and drive custom framing sales at the Commack store. You will coach sales behaviors, manage workloads with the Store Manager, and ensure high-quality framing solutions for customers.

Responsibilities include managing SOP adherence, inventory, safety, and customer service while acting as Manager on Duty and supporting talent development. Weekend/nights shifts may apply.