Retail Food Service Location Leader

Aramark; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark in Wilmington, NC seeks a dining operations manager to lead the development and execution of dining solutions that meet customer tastes and business goals. You will oversee front- and back-of-house workflows, ensure safety standards, and drive performance to satisfy clients and guests.

Responsibilities include coaching team members, controlling costs, delivering on financial targets, and collaborating with internal departments and vendors to maintain quality and a customer-focused

Qualifications

• Requires at least 4 years of experience.
• Requires 1-3 years of experience in a management role?
• Previous leadership experience with a national food retail brand (e.g., Chick-fil-A, Panera Bread, Starbucks, or similar) required.
• Requires a bachelor's degree or equivalent experience
• Strong communication skills
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time
• Ability to demonstrate excellent customer service using Aramark's standard service model

Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Deliver client and company financial targets
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for clients, customers and employees
• Primarily responsible for food service at an assigned retail food location
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within client organization
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develops and implements retail services plans to improve service, quality and profitability of service areas-
• Maintain effective working relationships with other departments to provide a unified retail experience for customers -

Skills

Coaching & development

Customer service

Communication skills

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

Aramark in Wilmington, NC seeks a dining operations manager to lead the development and execution of dining solutions that meet customer tastes and business goals. You will oversee front- and back-of-house workflows, ensure safety standards, and drive performance to satisfy clients and guests.

Responsibilities include coaching team members, controlling costs, delivering on financial targets, and collaborating with internal departments and vendors to maintain quality and a customer-focused