Retail Guest Experience Specialist

Goodwill Industries of Middle Tennessee, Inc.; Union City (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment.

You will provide friendly, efficient service at the point of sale and support merchandising and storefront readiness throughout your shift. You will greet and assist every shopper, handle transactions accurately, and follow store procedures to ensure safety and a positive shopping experience.

Qualifications

• High School diploma or equivalent preferred.
• Retail or customer service experience preferred but not required.
• Ability to stand, walk, bend, and lift as required in a retail environment.

Responsibilities

• Greet, respect, engage, assist, and thank every shopper to deliver a world-class experience.
• Accurately process point-of-sale transactions and support smooth customer flow at the front end.
• Support shop-ready merchandising through timely recovery and replenishment following presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper-facing areas including registers, aisles, fitting rooms, and restrooms.
• Assist shoppers with questions, product location, and checkout needs in a courteous manner.

Skills

Customer service

Communication

Attention to detail

Cash handling

Flexible schedule

Bilingual

Education

High School Diploma or equivalent

Tools

POS system

Cash handling systems

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment.

You will provide friendly, efficient service at the point of sale and support merchandising and storefront readiness throughout your shift. You will greet and assist every shopper, handle transactions accurately, and follow store procedures to ensure safety and a positive shopping experience.