Retail Floor Supervisor & Staff Coach

Hopeservices; San Jose (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Hope Services is seeking a Retail Supervisor to oversee front-end operations, ensure smooth sales floor flow, and maintain accurate cash handling. The role focuses on delivering exceptional customer service and training staff to uphold standards.

The successful candidate will supervise cashiers and volunteers, manage displays, and coordinate schedule coverage while ensuring a safe and organized store environment. Previous retail or clothing experience is desirable.

Qualifications

• Experience in retail or clothing store is desirable.

Responsibilities

• Supervise the floor staff including cashiers, floor clerks and volunteers.
• Ensures proper display of product to meet customer expectations.
• Provides high level of customer service and trains staff to perform quality customer service.
• Maintains adequate staffing on the floor to meet store demands.
• Supervises retail associates as assigned, providing ongoing training and support.
• Leads staff to assure a cooperative work environment for the team.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Ensures compliance with building maintenance and safety practices for a safe environment.
• Performs pricing of materials and deposits money collected from local sales.
• Acts as a mandated abuse reporter.
• Performs other duties as assigned to assure efficiency of operations.

Skills

Customer service

Supervisory skills

Cash handling

Staff training

Store operations

Safety compliance

Communication skills

Tools

Hand trucks

Hydraulic lifters

Job description

Hope Services is seeking a Retail Supervisor to oversee front-end operations, ensure smooth sales floor flow, and maintain accurate cash handling. The role focuses on delivering exceptional customer service and training staff to uphold standards.

The successful candidate will supervise cashiers and volunteers, manage displays, and coordinate schedule coverage while ensuring a safe and organized store environment. Previous retail or clothing experience is desirable.