Retail Front-End Supervisor — Lead & Coach Store Team

America's Thrift Stores; Decatur, Northern (AL, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

America's Thrift Stores in Decatur, AL seeks a Retail Supervisor to manage daily front-end operations and the sales floor, ensuring fast, friendly service and adherence to store standards. You will audit performance, coach staff, and handle scheduling, inventory, and cashier processes.

The role requires lifting duties, rotating shifts including evenings and weekends, and upholding company values in donor experience and customer service. A two-year retail supervision background is preferred.

Qualifications

• Minimum of two years' experience as a supervisor, team lead, or key holder in retail.
• Proficiency in basic mathematical skills and computer literacy.
• High School diploma or GED is preferred.
• Strong verbal and written communication skills.
• Capable of observing, assessing, and coaching the work of others.
• Valid driver’s license and a clean driving record.
• Ability to work a rotating schedule (mid-shifts, evenings, weekends and holidays).
• Successful completion of background check, motor vehicle check, and drug screen.

Responsibilities

• Direct and supervise departmental team members.
• Assist with recruiting, selecting, training, and onboarding team members.
• Provide regular observation, interaction, coaching, and recognition to team members.
• Schedule team members according to the store’s labor needs.
• Perform all duties required of retail team members.
• Manage inventory tracking systems to record deliveries and stock levels.
• Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
• Supervise cash register operations to ensure a quick, accurate, and positive customer experience.

Skills

Retail supervision

Customer service

Communication

Team leadership

Basic math

Computer literacy

Driver's license

Education

High School diploma or GED

Job description

America's Thrift Stores in Decatur, AL seeks a Retail Supervisor to manage daily front-end operations and the sales floor, ensuring fast, friendly service and adherence to store standards. You will audit performance, coach staff, and handle scheduling, inventory, and cashier processes.

The role requires lifting duties, rotating shifts including evenings and weekends, and upholding company values in donor experience and customer service. A two-year retail supervision background is preferred.