Retail Floor Supervisor: Lead Service & Team Growth

Socket.dev; San Jose (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Hope Services in Silicon Valley is seeking a Retail Supervisor to ensure a smooth sales floor, outstanding customer service, and accurate cash handling. You will supervise front-end staff, train volunteers, and maintain proper product displays.

This fast-paced, front-line role requires positive communication, reliability, and the ability to lead a team. You should be comfortable lifting and moving items up to 40 lb, operating hand trucks, and maintaining a safe store environment.

Qualifications

• Experience working in a retail or clothing store is desirable.
• Ability to communicate in a positive manner.
• Ability to read, write and communicate in English.
• Knowledge of HOPE and ability to communicate information about HOPE.
• Knowledge of what items are acceptable products and what are unwanted items.
• Ability to supervise others and provide a learning environment.
• Ability to stand at a work station for long periods.
• Ability to lift and move 40 lb loads.
• Use of hand trucks and hydraulic lifters and other machinery.

Responsibilities

• Supervise the floor staff including cashiers, floor clerks and volunteers.
• Assures proper display of product in order to meet customer expectations.
• Provides high level of customer service, trains staff to perform quality customer service.
• Maintains adequate staffing on the floor to meet store demands.
• Supervises retail associates as assigned, providing ongoing training and support as needed.
• Leads staff to assure a cooperative work environment for the team.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assures compliance with all building maintenance and safety practices to assure a safe work environment.
• Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.
• Acts as a mandated abuse reporter.
• May perform other duties as assigned to assure efficiency of operations.

Skills

Customer service

Communication

English proficiency

Supervision

Attention to detail

Education

High school diploma or equivalent

Job description

Hope Services in Silicon Valley is seeking a Retail Supervisor to ensure a smooth sales floor, outstanding customer service, and accurate cash handling. You will supervise front-end staff, train volunteers, and maintain proper product displays.

This fast-paced, front-line role requires positive communication, reliability, and the ability to lead a team. You should be comfortable lifting and moving items up to 40 lb, operating hand trucks, and maintaining a safe store environment.