Retail Floor Supervisor: Lead, Elevate Service & Sales

JCPenney; Naples (FL); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Sales Floor Supervisor in our Naples, FL store. You will lead a team to deliver outstanding customer service, manage merchandise presentation, and execute store processes across in-store and omnichannel orders.

You will train associates, monitor performance, and drive profitable sales by maintaining high standards in pricing, signing, and floor recovery. The role emphasizes teamwork and accountability within a dynamic retail environment.

Qualifications

• Experience leading retail sales teams and driving customer service.
• Ability to manage merchandise standards and store presentations.
• Skilled in training staff and coaching for results.

Responsibilities

• Directs customer service and sales activities, resolves issues and improves service levels.
• Maintains merchandising standards, plans floor moves and signage.
• Trains and coaches associates on omnichannel processes like Buy Online Pick Up In Store and curbside.
• Leads specialty areas to drive sales and controls shrink and returns.
• Develops staff, addresses performance, and supports talent sourcing.

Skills

Customer service

Team leadership

Merchandising

Omnichannel selling

Training & development

Performance tracking

Education

Retail management training

Tools

POS systems

Visual merchandising tools

Job description

JCPenney is seeking a Sales Floor Supervisor in our Naples, FL store. You will lead a team to deliver outstanding customer service, manage merchandise presentation, and execute store processes across in-store and omnichannel orders.

You will train associates, monitor performance, and drive profitable sales by maintaining high standards in pricing, signing, and floor recovery. The role emphasizes teamwork and accountability within a dynamic retail environment.