Retail Floor Leader: Service, Merchandising & Omnichannel

JCPenney; Clearwater (FL); Vor Ort; USD 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Paid holidays

Zusammenfassung

JCPenney in Clearwater, FL seeks a Sales Floor Supervisor to lead customer service, manage merchandise standards, and drive profitable sales through engagement of associates. The role oversees omnichannel processes, specialty lines, and team development, ensuring execution of store standards and programs.

You will train and develop associates to execute sales-building programs and uphold company standards across the sales floor, fitting rooms, and display areas.

Aufgaben

• Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Maximizes sales and service by ensuring staff is scheduled appropriately.
• Store Merchandise Standards - Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
• Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Jobbeschreibung

JCPenney in Clearwater, FL seeks a Sales Floor Supervisor to lead customer service, manage merchandise standards, and drive profitable sales through engagement of associates. The role oversees omnichannel processes, specialty lines, and team development, ensuring execution of store standards and programs.

You will train and develop associates to execute sales-building programs and uphold company standards across the sales floor, fitting rooms, and display areas.