Retail Floor Leader — Leadership & Customer Experience

FashionUnited; Norman (OK); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive pay raises

Friends and Family discounts

Flexible schedules

On-the-job training

Career advancement

Other perks to be reviewed

Job summary

Skechers is seeking a motivated Key Holder (Floor Leader) in Norman, OK to help oversee daily store operations and mentor a team toward delivering outstanding customer service. This entry‑level management role supports sales goals and maintains Skechers’ premium shopping environment.

You’ll participate in on‑the‑job training, enjoy flexible scheduling, and have opportunities for advancement within a global brand.

Qualifications

• Experience in retail leadership roles preferred but not required.
• Strong communication and customer service skills.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry‑level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in‑store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Sales skills

Communication

Leadership

Team mentoring

Education

High school diploma or equivalent

Job description

Skechers is seeking a motivated Key Holder (Floor Leader) in Norman, OK to help oversee daily store operations and mentor a team toward delivering outstanding customer service. This entry‑level management role supports sales goals and maintains Skechers’ premium shopping environment.

You’ll participate in on‑the‑job training, enjoy flexible scheduling, and have opportunities for advancement within a global brand.