Retail Floor Leader: Customer Experience & Ops

FashionUnited; Tulsa (OK); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Discounts on Skechers products

Flexible schedules

Job summary

Skechers is seeking a Key Holder (Floor Leader) in Tulsa to help manage daily store operations, mentor teammates, and deliver exceptional customer experiences. This entry‑level leadership role supports sales goals and maintains Skechers’ premium shopping environment.

You will supervise opening/closing procedures, train staff, and execute merchandising plans while ensuring a safe, friendly workplace. 18+ and previous retail leadership experience preferred.

Qualifications

• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Sales skills

Communication skills

Leadership

Problem-solving

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder (Floor Leader) in Tulsa to help manage daily store operations, mentor teammates, and deliver exceptional customer experiences. This entry‑level leadership role supports sales goals and maintains Skechers’ premium shopping environment.

You will supervise opening/closing procedures, train staff, and execute merchandising plans while ensuring a safe, friendly workplace. 18+ and previous retail leadership experience preferred.