Retail Floor Leader — Lead & Mentor Customer Experience

Skechers USA Ltd.; Bayamón (PR); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts on Skechers

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers USA Ltd. is seeking a part-time Retail Key Holder (Floor Leader) in Bayamon, PR. You will oversee daily store operations, mentor staff, and help drive sales while maintaining Skechers’ premium shopping environment.

This entry-level leadership role emphasizes customer service management, team guidance, and operation efficiency in a fast-paced retail setting at Skechers’ global brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Communication skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Skechers USA Ltd. is seeking a part-time Retail Key Holder (Floor Leader) in Bayamon, PR. You will oversee daily store operations, mentor staff, and help drive sales while maintaining Skechers’ premium shopping environment.

This entry-level leadership role emphasizes customer service management, team guidance, and operation efficiency in a fast-paced retail setting at Skechers’ global brand.