Retail Floor Leader: Lead Teams & Elevate Service

W2B Skechers USA Retail, LLC; Santa Fe (NM); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Discounts on Skechers

Flexible scheduling

On-the-job training

Career advancement

Job summary

Skechers is seeking a Key Holder to support store operations, mentor teammates, and deliver exceptional customer service. This entry‑level leadership role focuses on maintaining the premium Skechers shopping environment while helping achieve sales goals.

You will supervise daily routines, assist with opening/closing, train team members, and ensure merchandising and service standards. This role offers growth within a global brand and includes schedule flexibility and employee discounts.

Qualifications

• High school diploma or equivalent; preferred but not required.
• Experience in customer service or retail leadership preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring a great experience.
• Retail Leadership: Supervise daily operations, including opening/closing procedures and security protocols.
• Team Leadership: Mentor and support teammates in entry-level retail tasks.
• Sales and Goals: Help achieve store and personal sales targets through effective selling techniques.
• Store Operations: Manage merchandising plans, restock products, and maintain cleanliness.
• Retail Supervisor Duties: Coordinate stock/inventory with store management.

Skills

Customer service

Leadership

Team mentoring

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder to support store operations, mentor teammates, and deliver exceptional customer service. This entry‑level leadership role focuses on maintaining the premium Skechers shopping environment while helping achieve sales goals.

You will supervise daily routines, assist with opening/closing, train team members, and ensure merchandising and service standards. This role offers growth within a global brand and includes schedule flexibility and employee discounts.