Retail Floor Leader – Customer Service & Operations

Ace Hardware Corporation; Parsons (KS); On-site; USD 22,000 - 23,000; Full time

Job summary

Ace Retail Group operates a Floor Supervisor role focused on managing store operations and guiding staff when the General Manager or Assistant Managers are away. This position emphasizes customer service, merchandising, inventory accuracy, and loss prevention support.

The role requires prior retail management experience and a solid understanding of store processes. It offers hourly compensation and opportunities for leadership development.

Qualifications

• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide proactive customer service and resolve issues promptly.
• Supervise store operations, open/close duties, and communicate issues to leadership.
• Assist with receiving, stocking, merchandising, and price updates.
• Lead staff in the absence of the General Manager and support training.

Skills

Retail management

Customer service

Job description

Ace Retail Group operates a Floor Supervisor role focused on managing store operations and guiding staff when the General Manager or Assistant Managers are away. This position emphasizes customer service, merchandising, inventory accuracy, and loss prevention support.

The role requires prior retail management experience and a solid understanding of store processes. It offers hourly compensation and opportunities for leadership development.