Retail Floor Leader: Customer Service & Merchandising

JCPenney; Okemos (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney in Okemos, MI is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and support inventory and RFID processes on the sales floor.

The role includes assisting with floor sets, visual merchandising, and omnichannel tasks while maintaining a clean, organized store environment and contributing to store performance standards.

Qualifications

• Customer service excellence and problem resolution.
• Ability to train and develop associates.
• Plan and execute floor moves and merchandising plans.

Responsibilities

• Deliver outstanding customer service and resolve issues promptly.
• Lead associates and uphold service standards.
• Assist with merchandise placement and RFID/inventory processes.
• Execute SET/visual merchandising per company guidelines.
• Support omnichannel tasks like Buy Online Pick Up In Store.

Skills

Customer service

People leadership

Staff training

Merchandise execution

Tools

RFID systems

Job description

JCPenney in Okemos, MI is seeking a Sales Floor Assistant to drive customer service and profitable sales growth. You will lead and engage associates, manage merchandise standards, and support inventory and RFID processes on the sales floor.

The role includes assisting with floor sets, visual merchandising, and omnichannel tasks while maintaining a clean, organized store environment and contributing to store performance standards.