Retail Floor Leader — Mentoring & Growth Opportunity

FashionUnited; Norfolk (VA); Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Interview-stage benefits review

Job summary

Skechers is hiring a Key Holder (Floor Leader) to support store operations and mentor a team in a fast-paced retail environment. This entry-level management role focuses on delivering exceptional customer service while overseeing daily activities and ensuring premium shopping standards.

The role offers opportunities for advancement within Skechers’ global brand, with a starting hourly rate and regular pay increases, plus employee discounts on Skechers products.

Qualifications

• Proven ability to deliver excellent customer service in a retail environment.
• Strong leadership and team-mentoring capabilities.
• Excellent communication across all levels of store staff and customers.

Responsibilities

• Customer Service Management: engage with customers to provide expert product advice and ensure a great shopping experience.
• Retail Leadership: supervise daily store operations, opening/closing procedures, and security standards.
• Team Leadership: mentor team members in customer service, sales and daily operations.
• Sales and Goals: contribute to store and individual sales targets through effective selling techniques.
• Store Operations: execute merchandising plans, restock products, and maintain cleanliness.
• Retail Supervisor Duties: manage stock and inventory in collaboration with store management.
• Problem Solving: identify and resolve in-store challenges for a smooth customer journey.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Skechers is hiring a Key Holder (Floor Leader) to support store operations and mentor a team in a fast-paced retail environment. This entry-level management role focuses on delivering exceptional customer service while overseeing daily activities and ensuring premium shopping standards.

The role offers opportunities for advancement within Skechers’ global brand, with a starting hourly rate and regular pay increases, plus employee discounts on Skechers products.