Retail Floor Lead: Inspire Sales & Customer Experience

Vuori, Inc; Carlsbad (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is redefining activewear in a vibrant coastal California environment. The Retail Store Floor Lead will mentor the sales team, uphold Vuori’s brand values, and drive exceptional customer experiences on the shop floor.

You will motivate staff, manage daily operations, and deepen customer relationships through product knowledge and energetic leadership. Competitive hourly pay and team-based incentives accompany this role.

Qualifications

• Must be available morning and/or evening, 8 hour shifts, 5 days/week, at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.

Responsibilities

• Create an unforgettable customer experience by guiding the sales team.
• Own the sales floor and ensure customer-first experience.
• Prepare fitting rooms, find sizes, and provide honest feedback on merchandise style and fit.
• Build lasting relationships with customers and invite them to events.
• Lead day-to-day operations in the store when leadership is absent.
• Motivate the team to achieve sales goals in a team-based environment.
• Keep inventory informed to support business goals.

Skills

Leadership

Punctuality

Customer service

Communication

Multitasking

Attendance

Relationship building

Fast learning

Job description

Vuori is redefining activewear in a vibrant coastal California environment. The Retail Store Floor Lead will mentor the sales team, uphold Vuori’s brand values, and drive exceptional customer experiences on the shop floor.

You will motivate staff, manage daily operations, and deepen customer relationships through product knowledge and energetic leadership. Competitive hourly pay and team-based incentives accompany this role.