Retail Floor Lead: Inspire Sales & Customer Experience

Vuori; Castle Rock (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is redefining athletic apparel with a casual aesthetic, designed to move and transition into everyday life. The Retail Store Floor Lead will mentor the sales team, model Vuori’s values, and ensure top-quality customer experiences in a fast-paced environment.

You will lead daily store operations, support the Store Manager, and build lasting relationships with customers through product knowledge and enthusiastic service.

Qualifications

• Available mornings and/or evenings; 8 hour shifts; 5 days/week; available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience
• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Skills

Leadership

Customer service

Communication

Organizational skills

Punctuality

Job description

Vuori is redefining athletic apparel with a casual aesthetic, designed to move and transition into everyday life. The Retail Store Floor Lead will mentor the sales team, model Vuori’s values, and ensure top-quality customer experiences in a fast-paced environment.

You will lead daily store operations, support the Store Manager, and build lasting relationships with customers through product knowledge and enthusiastic service.