Retail Experience Lead

Burberry; Beverly Hills (CA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

Burberry in Beverly Hills, CA seeks a capable Retail Supervisor to oversee daily floor operations and drive exceptional customer experiences. You will coach sales staff, ensure smooth customer flow, and maintain high service standards in line with Burberry’s brand.

The role emphasizes coaching, performance reviews, and collaboration with store management. The position requires 1–2 years of supervisory retail experience, strong POS knowledge, and comfort with Apple devices and digital tools.

Qualifications

• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and digital tools.
• 1–2 years of supervisory or management experience in retail sales.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences and meet KPIs.
• Partner with associates to improve selling skills and close sales.
• Lead a high-performing customer-facing team delivering the Burberry Experience.

Skills

POS system proficiency

Apple devices familiarity

Retail supervisory experience

Job description

Burberry in Beverly Hills, CA seeks a capable Retail Supervisor to oversee daily floor operations and drive exceptional customer experiences. You will coach sales staff, ensure smooth customer flow, and maintain high service standards in line with Burberry’s brand.

The role emphasizes coaching, performance reviews, and collaboration with store management. The position requires 1–2 years of supervisory retail experience, strong POS knowledge, and comfort with Apple devices and digital tools.