Retail Store Lead — Drive Sales & Service Excellence

Puma Group; Florida City (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Equal opportunity

Job summary

PUMA North America, Inc. in Florida City is seeking a Store Associate to provide consistently high standards of customer experience in line with PUMA’s brand values.

You will help drive sales and profitability through smart planning, scheduling, and teamwork. Responsibilities include supporting Store Manager with recruitment and training, handling inventory, and delivering exceptional service during non-traditional hours.

Qualifications

• 1–2 years of experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Ability to present information to large groups.
• Strong team player and excellent communication skills.
• Ability to learn quickly and adapt to retail software and MS Office.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist Store Manager with recruitment, training and development of employees.
• Payroll control and service-driven scheduling to maintain profitability while delivering service.
• Communicate merchandise opportunities to Store/Assistant Store Manager.
• Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Handle and process incoming and outgoing merchandise.
• Comply with policies, procedures, and core competencies.
• Maintain a safe, healthy, and compliant working/shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Retail experience

Sales goals

Communication

Team player

MS Office

POS system

Inventory software

Physical stamina

Tools

POS system

Inventory software

MS Office

Job description

PUMA North America, Inc. in Florida City is seeking a Store Associate to provide consistently high standards of customer experience in line with PUMA’s brand values.

You will help drive sales and profitability through smart planning, scheduling, and teamwork. Responsibilities include supporting Store Manager with recruitment and training, handling inventory, and delivering exceptional service during non-traditional hours.