Retail Floor Lead – Customer Experience & Team Growth

Guest Services, Inc.; Florida; On-site; USD 18,000 - 26,000; Full time

Job summary

Guest Services, Inc. is seeking a Retail Supervisor to support the Retail Manager in unit operations, staff oversight, inventory control, and floor management. The role emphasizes delivering exceptional guest service and maintaining high performance across the team.

The position involves assisting in staffing, scheduling, and training, while ensuring facilities, displays, and equipment meet safety and quality standards. Strong communication and organizational skills are essential.

Qualifications

• Experience in retail or similar customer-facing environment.
• Ability to organize and coordinate multiple priorities; strong teamwork and problem-solving.

Responsibilities

• Ensure guest satisfaction and handle complaints per customer service standards.
• Monitor setup and maintenance of retail area and cashier stations for quality.
• Process sales in POS accurately and assist clerks as needed.
• Assist in recruiting, supervising, scheduling, and directing staff; train hourly workers.
• Maintain safe facility environment and oversee inventory procedures.

Skills

Staff supervision

Retail operations

Customer service

Team leadership

Inventory management

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

POS system

Inventory control system

Job description

Guest Services, Inc. is seeking a Retail Supervisor to support the Retail Manager in unit operations, staff oversight, inventory control, and floor management. The role emphasizes delivering exceptional guest service and maintaining high performance across the team.

The position involves assisting in staffing, scheduling, and training, while ensuring facilities, displays, and equipment meet safety and quality standards. Strong communication and organizational skills are essential.