Customer-Centric Retail Team Lead

Guest Services, Inc.; Florida; On-site; USD 18,000 - 26,000; Full time

Job summary

Guest Services, Inc. is seeking a Retail Supervisor to assist the Retail Manager in unit operations, floor management, staff coordination, and inventory control to meet financial goals and company initiatives.

The role focuses on delivering exceptional customer service, maintaining safe facilities, and supporting Summer Adventure Operations, with opportunities to lead a team and improve guest experiences in a dynamic retail setting.

Qualifications

• Front-line retail and guest service experience.
• Ability to supervise staff and manage priorities.
• Strong communication and conflict-resolution skills.

Responsibilities

• Ensure guest satisfaction and handle complaints per standards.
• Supervise store setup, cashier stations, and inventory accuracy.
• Process sales at POS and assist clerks as needed.
• Recruit, supervise, schedule, and direct unit staff under GM guidance.

Skills

Customer service

Team leadership

Retail operations

Problem solving

Education

High School Diploma or GED

Job description

Guest Services, Inc. is seeking a Retail Supervisor to assist the Retail Manager in unit operations, floor management, staff coordination, and inventory control to meet financial goals and company initiatives.

The role focuses on delivering exceptional customer service, maintaining safe facilities, and supporting Summer Adventure Operations, with opportunities to lead a team and improve guest experiences in a dynamic retail setting.