Retail Floor Lead: Customer Experience & Sales

Abercrombie & Fitch; Winston-Salem (NC); On-site; USD 11,021,000 - 13,776,000; Part time

Job summary

Abercrombie & Fitch in Winston-Salem, NC is seeking a Key Lead to support the store leadership team on the floor. You will guide Brand Reps and Stock Associates, coach performance, and help ensure a quality in-store experience for customers.

The role requires opening/closing routines, operating the POS, fulfilling omni-channel orders, and maintaining visual displays. Schedule is 12-16 hours weekly, with weekend availability and holiday coverage.

Qualifications

• High school diploma or GED required or equivalent.
• Retail supervisory/leadership experience preferred.
• Strong customer focus and interpersonal skills.

Responsibilities

• Open and close the store.
• Operate register / POS systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and company culture.

Skills

Customer focus

People skills

Communication

Leadership potential

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch in Winston-Salem, NC is seeking a Key Lead to support the store leadership team on the floor. You will guide Brand Reps and Stock Associates, coach performance, and help ensure a quality in-store experience for customers.

The role requires opening/closing routines, operating the POS, fulfilling omni-channel orders, and maintaining visual displays. Schedule is 12-16 hours weekly, with weekend availability and holiday coverage.