Retail Floor Lead: Customer Experience & Sales

Abercrombie & Fitch Co.; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge, visual displays, and inventory protection. Join a dynamic leadership team focused on customer excellence.

Qualifications

• Retail leadership experience preferred.
• Ability to coach and guide Brand Reps and Stock Associates.
• Strong customer service and sales focus.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Leadership

Customer Service

Sales

Training & Coaching

Tools

POS systems

Visual merchandising

Job description

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge, visual displays, and inventory protection. Join a dynamic leadership team focused on customer excellence.